SeatLogic Privacy Policy

1. Who We Are

Senatus Group Ltd., doing business as SeatLogic (“SeatLogic”, “we”, “us”, or “our”), provides a seating management and ticketing platform for individuals, event planners, event venues, and organizations. Senatus Group Ltd. is a federally incorporated extra-provincial corporation in Canada.

2. Scope of This Policy

This Privacy Policy applies to visitors to seatlogic.app (the “Site”), customers and authorized users of our platform and related services (the “Services”), and individuals who communicate with us or receive our emails.

This Policy describes what personal information we collect, how we use it, how we share it, and how we protect it.

3. Our Privacy Commitments

SeatLogic is committed to handling personal information responsibly and transparently. We use personal information only for legitimate business purposes related to providing and improving our Services, complying with legal obligations, and communicating with customers.

We do not sell personal information. We do not use personal information in ways that are materially different from those described in this Policy without providing notice where required by law.

4. Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide when you interact with the Site or Services. This may include:

• Email address
• Username and password
• Billing address
• Contact or authentication data (via Google Sign-In)

Payment Data

Payment information (such as credit card numbers) is collected and processed by our payment processor, Stripe. We do not store payment card details on our servers. You can review Stripe's privacy practices at stripe.com/privacy.

Information Collected Automatically

When you visit our Site, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages viewed, referring URLs, and navigation paths
• Session duration and usage patterns

This information helps us operate, secure, and improve the Site and Services.

Social Media Login Data

We offer the ability to register and log in using your Google account. When you do so, we receive certain profile information from Google, which may include your name, email address, and profile picture. We use this information only to facilitate account creation and authentication. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. Analytics and Cookies

SeatLogic uses cookies and similar technologies to operate the Site. We use first-party product analytics to understand how visitors use our Site, measure performance, and improve functionality.

These tools may collect information such as pages visited, session duration, navigation paths, and referring sources. This information is aggregated and used for analytical purposes only. We do not use analytics tools to intentionally identify individual natural persons.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

For more information about how we use cookies, please see our Cookie Policy.

6. How We Use Personal Information

We use personal information to:

• Create and manage your account
• Provide, operate, and maintain the Services
• Process payments and fulfill orders
• Respond to inquiries and provide customer support
• Send administrative information (service updates, policy changes)
• Send marketing and promotional communications (with your consent)
• Monitor usage patterns and identify trends to improve the Services
• Protect the security and integrity of the Services
• Comply with legal obligations

You may opt out of marketing communications at any time by following the unsubscribe instructions included in such communications or by contacting us.

7. Legal Bases for Processing

Where applicable under data protection laws such as the GDPR and applicable Canadian privacy law, we process personal information based on one or more lawful bases:

• Consent: Where you have given us permission to use your personal information for a specific purpose
• Contract Performance: Where processing is necessary to fulfill our contractual obligations to you
• Legitimate Interests: Where processing is necessary for our legitimate business interests (such as fraud prevention, service improvement, and analytics)
• Legal Obligations: Where we are required to process your information to comply with applicable laws

You may withdraw consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

8. Disclosure of Personal Information

We may share your data with third-party vendors, service providers, and contractors who perform services on our behalf and require access to such information. We have contracts with these third parties designed to safeguard your personal information.

Categories of third parties we may share information with include:

• User Account Registration & Authentication Services (Google)
• Website Hosting Service Providers
• Data Analytics Services
• Cloud Computing Services
• Payment Processors (Stripe)
• Communication & Collaboration Tools
• Data Storage Service Providers

We may also disclose personal information where required by law, regulation, or legal process, or to protect the rights, property, or safety of SeatLogic, our customers, or others.

We do not sell or share personal information for targeted advertising purposes.

9. International Data Transfers

Our servers are located in the United States. Your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities.

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we implement appropriate safeguards for international transfers, including the European Commission's Standard Contractual Clauses. Our Standard Contractual Clauses can be provided upon request.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.

Unless a longer retention period is required by law, we retain personal information for up to twelve (12) months after account termination. After this period, we will delete or anonymize your personal information.

11. Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encryption in transit (HTTPS), secure authentication via OAuth, and monitoring practices.

Despite these measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information. Transmission of personal information to and from our Services is at your own risk.

In the event of a data security incident affecting personal information, we will investigate and, where required by applicable law (such as the 72-hour notification requirement under GDPR), notify affected parties and relevant authorities.

12. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, including:

• Right to access and obtain a copy of your personal information
• Right to correct inaccuracies in your personal information
• Right to request deletion of your personal information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent (where processing is based on consent)
• Right to opt out of targeted advertising or profiling
• Right to non-discrimination for exercising your rights

To exercise these rights, you may submit a data subject access request by emailing us at [email protected] or by visiting seatlogic.app/contact. We may need to verify your identity before processing your request.

If we decline your request, you may appeal by emailing [email protected]. If your appeal is denied, you may submit a complaint to your local data protection authority or state attorney general.

Account Information: You may review and update certain account information by logging into your account settings. To request account deletion, please contact us.

13. Children's Privacy

The Services are not intended for individuals under the age of 18 (or the equivalent age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete it. If you become aware of any data we may have collected from children, please contact us at [email protected].

14. Do-Not-Track Signals

Some browsers include a Do-Not-Track (DNT) feature. Because there is no uniform technology standard for recognizing or implementing DNT signals, we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will inform you in a revised version of this Policy.

15. Business Transfers

If SeatLogic is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction. Any such transfer will be subject to this Policy or a successor policy with comparable protections.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date at the top of this Policy. If we make material changes, we may notify you by prominently posting a notice on the Site or by sending you a notification. We encourage you to review this Policy periodically.

17. Contact Us

If you have questions or comments about this Privacy Policy or our privacy practices, you may contact us at: